At Astric LLC, your privacy matters. Since our founding in 2017, we’ve been committed to safeguarding your personal data, operating with transparency, and aligning with legal and ethical standards. This Privacy Policy explains how we collect, use, share, and protect your information across all our services—including Astric Mobility, Digital Business Solutions, and other Astric products or platforms.

 

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

 

“Astric,” “we,” “us,” or “our” refers to Astric LLC, a company based in Texas, United States, operating multiple business divisions including:

• Astric Mobility – Vehicle rentals and mobility experiences

• Astric Consulting – Business strategy, research, and technology solutions

 

2. Information We Collect

 

We collect the following types of information:

 

Personal Information

• Full name

• Email address

• Phone number

• Mailing or billing address

• Date of birth

• Driver’s license and government ID (Mobility services)

• Social media profile information (if using third-party logins)

 

Usage Data

• IP address

• Browser type and version

• Pages visited and time spent

• Device type and operating system

• Diagnostics and error logs

 

Mobility-Specific Data

 

When using Astric Mobility services, we may collect:

• GPS location, trip duration, speed, and mileage (via onboard tracking)

• Vehicle diagnostic and sensor data

• Damage or incident reports

• Insurance and payment history related to rentals

• Renter verification information (e.g., facial ID or license checks)

 

Call and Communication Data

 

When you call (844) 5ASTRIC or speak with any Astric representative, your calls may be recorded and monitored for:

• Quality assurance

• Compliance with legal obligations

• Training and support

• Sentiment and trend analysis via artificial intelligence tools

 

By continuing the call, you consent to such recording and AI processing.

​

3. How We Use Your Information

 

We use your information to:

• Deliver and manage services, rentals, and consultations

• Verify your identity and eligibility for services

• Contact you about your account, transactions, or updates

• Improve user experience, platform performance, and safety

• Process payments, handle claims, and enforce agreements

• Comply with legal obligations and fraud prevention

• Analyze trends and usage patterns

• Conduct marketing, subject to opt-out rights

 

4. Sharing and Disclosure

 

We may share your information with:

• Service Providers (hosting, analytics, payment processors)

• Vehicle Rental Platforms (e.g., Turo, HyreCar) if you rent through them

• Law Enforcement or regulators when legally required

• Partners and Affiliates that follow our privacy standards

• Successor Entities in case of merger, acquisition, or asset sale

• With your consent for any additional sharing

 

5. Data Retention

 

We retain your data as long as necessary to fulfill service purposes, legal obligations, resolve disputes, and enforce agreements. Tracking and diagnostic data may be stored for longer periods for analytics, legal claims, or fraud prevention.

6. Cookies and Tracking

 

We use cookies, beacons, and similar technologies to:

• Remember preferences

• Secure your session

• Analyze website traffic

• Deliver relevant marketing

 

You may modify your browser settings to refuse cookies, but some features may not function properly.

 

7. GPS & Vehicle Tracking Disclosure

 

All Astric Mobility vehicles are equipped with GPS tracking devices. These may collect:

• Real-time location

• Trip routes, mileage, speed, and usage behavior

• Engine and mechanical diagnostics

 

We use this data to:

• Protect our assets and guests

• Monitor vehicle usage

• Respond to emergencies

• Resolve disputes and claims

• Comply with law enforcement if required

 

By using our vehicles, you consent to this tracking.

 

8. AI and Automated Processing

 

We may use artificial intelligence and machine learning tools to:

• Analyze call recordings for sentiment or compliance

• Detect fraud, security risks, or service patterns

• Recommend actions internally for improving service

 

AI analysis does not replace human review for any critical decisions affecting users.

 

9. Third-Party Platforms and Services

 

When you interact with Astric through platforms like Turo, Google, or social media sites, their separate privacy policies apply. We recommend reviewing their policies directly, as we do not control their data practices.

 

10. Your Rights and Choices

 

Depending on your location, you may have rights to:

• Access or correct your personal data

• Request deletion of your data

• Object to processing

• Opt out of marketing communications

 

To exercise these rights, email us at hello@astric.co.

 

11. Security

 

We use commercially reasonable safeguards (technical, administrative, and physical) to protect your data. No system is 100% secure, but we continuously update our practices to minimize risk.

 

12. Children’s Privacy

 

Astric does not knowingly collect data from individuals under 13. If you believe we have done so inadvertently, please contact us.

 

13. Updates to This Policy

 

We may update this Privacy Policy periodically. Major changes will be communicated via email or posted notices.